Help center
How Jugaar Tech works
Paying, delivery, redeeming and refunds. Still stuck? A person answers on Telegram.
Paying and your wallet
Which payment methods do you take?
Easypaisa. JazzCash and most bank apps can send money to an Easypaisa account, so those work too as long as you send the exact invoice amount.
Why is my invoice amount a little higher than what I typed?
Every invoice adds a unique Rs 1 to 49 so no two open invoices have the same amount. That is how we tell your payment apart from someone else's. The full amount you send goes into your wallet.
I paid. When does my wallet update?
Paste the Transaction ID (TID) from your Easypaisa receipt on the invoice. We check it against our Easypaisa account and credit the wallet once it matches. The page updates by itself; you do not need to refresh.
I sent the wrong amount or forgot the TID.
Message @jordymass with the invoice number, the amount you sent and a screenshot of the receipt. We will match it by hand.
Are the website and Telegram wallets the same?
No. The website wallet and the Telegram bot wallet are separate, so top up where you plan to buy.
Delivery
What will I receive?
The product page says which: a coupon code for the vendor's checkout, an upgrade link to open while signed in, or a ready account with a login. Read it before buying.
How long does delivery take?
Usually a few seconds after you pay from your wallet; the code shows on screen and in Purchase History. If the supplier is slow, the order shows as pending and we keep retrying automatically until the code is stored. Do not pay twice.
Where do I find my codes later?
Dashboard → Purchase History on the website, or Orders in the Telegram bot.
Redeeming
Coupon codes
Sign in on the vendor's site, pick the plan named on our product page, and enter the code at checkout. Some vendors still ask for a card with Rs 0 due; a virtual card works for that.
Upgrade links
Sign in to the account you want upgraded first, then open the link. Some links expire within 24 hours of delivery, so use them soon.
Ready accounts
Log in with the details delivered, then change the password and recovery email where the product page says you can.
Prices and refunds
Why do prices change?
Our suppliers bill in dollars. We convert at Rs 285 per dollar and round up to the next Rs 10, so when a supplier's rate moves, our price moves too. The price at checkout is the price you pay.
Can I get a refund?
If we cannot deliver an order, it is refunded to your wallet. Once a code, link or login has been shown to you, the sale is final.
Can I withdraw my wallet balance?
Wallet balance is for buying in the shop. If you have a problem with a top-up, message @jordymass and we will look at it case by case.
Talk to a person
Send your invoice or order number with the message so we can find it straight away. You can also open a ticket from your dashboard or email support@jugaartech.com.